Terms & Conditions

OVERVIEW

These terms and conditions govern your use of the online store https://raamarasam.com operated by Raamarasam for the purchase of our traditionally made Indian spice mixes and related products. By accessing or using the Website, you (“you” or “End User” or “your” or “Buyer” or “Customer”) agree to be bound by these Terms (“Terms and Conditions” or “TERMS AND CONDITIONS” or “Terms” or “Agreement”). Please also review our linked return policy.

ONLINE STORE TERMS

You must be of legal age to use this Website and make a purchase. You shall not use our products for any illegal or unauthorized purpose, nor violate any laws in your jurisdiction. The content on the Website is the property of the Company and is protected by applicable intellectual property laws. Prices for products are subject to change without notice, and the Company reserves the right to modify or discontinue the products or services offered on the Website at any time without prior notice. The Company reserves the right to refuse service to anyone for any reason at any time.

GENERAL CONDITIONS

You are responsible for maintaining the security of your account and password. The Company shall not be liable for any loss or damage resulting from your failure to protect your account information. You agree to provide accurate and complete information when placing an order, including your shipping address, billing information, and contact details. The Company shall not be responsible for any delays or non-delivery arising from inaccurate or incomplete information. The Company reserves the right to limit the quantities of products purchased per person, per household, or per order. The Company reserves the right to refuse any order you place with us.

MODIFICATIONS TO THE SERVICE AND PRICES

The Company reserves the right to modify, suspend, or discontinue the Website, products, or services offered, with or without notice. Prices for products are subject to change without notice, and the Company shall not be liable to you or any third party for any modification, price change, or discontinuation of the Website or products.

BILLING

The price of our merchandise is inclusive of GST (Goods and Services Tax).

SHIPPING POLICY

The delivery times and shipping costs will be provided during the checkout process and may vary depending on the destination and the shipping method selected.

ORDER PROCESSING: Once you place an order on our Website, we will process and fulfill it within 3-4 working days. We strive to ensure that all products listed on our Website are in stock. However, in case of any unforeseen circumstances or inventory inaccuracies, we reserve the right to cancel or modify your order. We will notify you promptly if any changes are required.

SHIPPING METHOD: We utilize reputable shipping carriers to deliver your products safely and efficiently. The shipping method available for your order will be determined by the destination, size, weight, and nature of the products.

DELIVERY TIME: The estimated delivery time will be provided during the checkout process based on the shipping method and destination selected. Please note that delivery times are estimates and may vary due to factors beyond our control, such as customs delays, weather conditions, or unforeseen circumstances.

SHIPPING ADDRESS: It is your responsibility to provide accurate and complete shipping information, including the recipient’s name, shipping address, contact number, email address, and any other relevant details. We shall not be liable for any delays, failed deliveries, or additional costs arising from incorrect or incomplete shipping information provided by you.

TRACKING AND DELIVERY CONFIRMATION: Once your order is shipped, we will provide you with a tracking number or a link to track your package’s delivery status. It is your responsibility to track your package and ensure someone is available to receive it at the provided shipping address.

RECEIPT AND INSPECTION OF PRODUCTS: Upon receiving your package, carefully inspect the products for any damage or discrepancies. If you notice any issues with your order, such as damaged items or missing products, please contact our customer service within 24 hours of delivery to report the issue.

FAILED DELIVERY ATTEMPTS: If our shipping carrier attempts delivery but is unable to deliver the package due to an incorrect address, absence of a recipient, or any other reason, the carrier may leave a notice or make additional attempts to deliver. It is your responsibility to contact the shipping carrier or follow their instructions to arrange for re-delivery or pickup within the specified timeframe. Failure to do so may result in the package being returned to us, and additional shipping charges may apply.

SHIPPING ERRORS OR DELAYS: While we strive to provide a seamless delivery experience, we shall not be liable for any errors, delays, or damages caused by the shipping carrier or any circumstances beyond our control. In the event of a shipping error or delay, we will assist you in resolving the issue to the best of our abilities.

INTERNATIONAL SHIPPING: For international orders, please note that additional customs duties, taxes, or fees may be imposed by the destination country. It is your responsibility to comply with any applicable import regulations and pay any additional charges.

CHANGES TO DELIVERY TERMS: We reserve the right to modify or update these Delivery Terms at any time without prior notice. Any changes will be effective immediately upon posting on our Website.

PAYMENT GATEWAY TERMS AND CONDITIONS

These payment gateway terms and conditions (“Payment Terms”) govern the use of the payment gateway services provided by Razorpay for processing online payments on our website. By using the payment gateway services, you agree to comply with these Payment Terms.

PAYMENT PROCESSING: The payment gateway allows you to make online payments for products purchased from our website. By using the payment gateway, you authorize us to collect payment from you for the total amount of your purchase.

ACCEPTED PAYMENT METHODS: We accept payments through the payment methods available on our website, which may include credit/debit cards, UPI, net banking, digital wallets, or other electronic payment methods. The availability of specific payment methods may vary depending on your location or the type of transaction.

SECURE PAYMENTS: We prioritize the security of your payment information. All transactions made through our payment gateway are encrypted using industry-standard security measures to protect your sensitive data. However, please note that no method of electronic transmission or storage is completely secure, and we cannot guarantee the absolute security of your payment information.

THIRD-PARTY PAYMENT PROCESSORS: We may engage third-party payment processors to facilitate payment transactions. By using our payment gateway, you acknowledge and agree that your payment information may be processed by these third-party providers. These third-party payment processors may have their own terms and conditions and ownership of any intellectual property displayed on our Website, except as explicitly stated in these terms and conditions.

Enforcement: The Company reserves the right to enforce its intellectual property rights to the fullest extent permitted by law, including seeking injunctive relief and monetary damages for any unauthorized use or infringement. Users are advised to comply with all applicable intellectual property laws and respect the intellectual property rights of the Company and third parties. Any unauthorized use, reproduction, or distribution of intellectual property may result in legal consequences.

THIRD-PARTY LINKS AND PURCHASES NOT SERVICED BY US

We do not endorse or assume any responsibility for the content, products, or services offered by third parties. Any transactions or communications you have with third parties linked from our Website are solely between you and the third party.

DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

The Company does not make any warranties regarding the products, including their quality, durability, or suitability for a particular purpose. The Company shall not be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with the use or inability to use the Website or products.

INDEMNIFICATION

You agree to indemnify, defend, and hold the Company harmless from any claims, liabilities, damages, costs, and expenses, including reasonable attorneys’ fees, arising from your use of the Website or violation of these Terms.

SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, such provision shall be deemed severable from the rest of the Terms and shall not affect the validity and enforceability of the remaining provisions.

GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts located in Bengaluru, Karnataka.

COOKIES POLICY

This Cookies Policy explains how Raamarasam (“Company,” “we,” “us,” or “our”) uses cookies and similar tracking technologies when you visit or interact with our website (“raamarasam.com”). By using the Website, you consent to the use of cookies as described in this policy.

WHAT ARE COOKIES: Cookies are small text files that are placed on your computer or mobile device when you visit a website. They are widely used to make websites work more efficiently and enhance the user experience. Cookies can be “session cookies” (which are temporary and are erased when you close your browser) or “persistent cookies” (which remain on your device until you delete them or they expire).

  • Essential Cookies: These cookies are necessary for the operation of our Website and enable you to navigate and use its features. Without these cookies, certain services and functionalities may not be available.
  • Analytics and Performance Cookies: We use these cookies to collect information about how visitors use our Website, such as the pages visited, the average time spent on the site, and any error messages encountered. This helps us improve the performance and effectiveness of our Website.
  • Functionality Cookies: These cookies allow our Website to remember choices you make (such as your username, language, or region) and provide enhanced, personalized features. They may also be used to provide services you have requested, such as remembering your login information.
  • Advertising and Targeting Cookies: We may work with advertising partners to display targeted advertisements on our Website or other websites you visit. These cookies collect information about your browsing habits and enable us to deliver advertisements that are relevant to your interests.-

MANAGING COOKIES:You can control and manage cookies in various ways. Most web browsers allow you to accept or reject cookies, or to control how they are used. You can usually adjust your browser settings to delete or refuse cookies. However, please note that disabling cookies may affect your ability to access and use certain features of our Website.

THIRD-PARTY COOKIES: We may also allow third-party service providers to place cookies on your device through our Website for advertising, analytics, and other purposes. These third parties may collect information about your online activities over time and across different websites when you use our Website.

CHANGES TO THIS COOKIES POLICY: We may update this Cookies Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be effective immediately upon posting the revised policy on our Website. By continuing to use our Website, you acknowledge that you have read, understood, and agreed to the terms of this Cookies Policy.

CHANGES TO TERMS OF SERVICE

The Company reserves the right to update or modify these Terms at any time without prior notice. Any changes will be effective immediately upon posting on the Website. Your continued use of the Website after any modifications signify your acceptance of the revised Terms.

CONTACT INFORMATION

If you have any questions or concerns regarding these Terms, you may contact us at raamarasam@gmail.com.

By using this Website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.