Refund Policy

Overview

At Raamarasam, we strive to provide our customers with the best possible online shopping experience. We want to ensure that you are satisfied with your purchase. This policy outlines the terms and conditions regarding shipping, Cash on Delivery (COD), and our refund policy for products purchased from our online store.

No Refund or Exchange for Non-Damaged Goods

Apart from products that are damaged during transit, we do not offer refunds or exchanges for any other reason. It is essential for customers to carefully review the product description, specifications, and images before making a purchase decision. We encourage customers to reach out to our customer support team if they have any questions or concerns regarding a product prior to placing an order. We do not accept refund or exchange requests based on personal preference, change of mind, or purchasing the wrong item.

Shipping Costs

Delivery charges are applicable on every order. We may offer free shipping as part of a limited-time promotion or for orders exceeding a certain value. Details of such offers will be specified during the promotional period.

Cash on Delivery Charges and Availability

We don’t have COD or Cash on Delivery option available. All the payments are routed through our payment gateway partner.

Eligibility for Refund

Refunds are only applicable in the event of damage to the product during transit. To be eligible for a refund, the damaged product must be rejected at the time of delivery. It is essential to document the damage by taking clear photographs or videos.

Timeframe for Refund Request

To request a refund, customers must notify us within 24 hours from the delivery date of the damaged product. Any refund requests made after the specified timeframe will not be accepted.

Refund Process

To initiate a refund, customers must contact our customer support team by email at raamarasam@gmail.com and provide relevant details such as order number, product description, and images/videos showing the damage. Our customer support team will review the refund request and verify the provided information. If the refund request is approved, we will provide instructions on how to return the damaged product.

Return of Damaged Product

Customers are responsible for safely packaging the damaged product in its original packaging and following the provided return instructions. The return shipping costs for the damaged product will be covered by us. It is recommended to use a reliable shipping method with a tracking number to ensure the safe return of the product.

Refund Processing

Once we receive the returned damaged product, our team will inspect it to verify the reported damage. If the inspection confirms the damage in transit, we will proceed with the refund process. The refund will be issued using the same payment method used for the original purchase, and the amount refunded will include the product price and any applicable taxes, but not shipping charges.

Refund Exceptions

Refunds will not be provided for any products that are not damaged during transit. Damages caused by improper handling or usage after delivery are not eligible for refunds. Customized or personalized products may not be eligible for a refund unless they are damaged in transit.

Communication and Updates

Updates regarding the refund request and return status will be provided to the customer via email at raamarasam@gmail.com.

Note: Terms and Conditions Subject to Change

Please note that the above terms and conditions, including the refund policy, shipping charges, cash-on-delivery charges, and availability, are subject to change at the discretion of Raamarasam. We reserve the right to modify, amend, or update these terms and conditions without prior notice. It is recommended that customers review the refund policy and other terms and conditions periodically to stay informed of any updates or modifications.

By using this Website and placing an order, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.